What allegations has Janice Edwards made against Coles?

Janice Edwards alleges she experienced a 'derogatory and humiliating' security check at a Coles supermarket in Dubbo, New South Wales, which she believes was racially motivated.

What was the outcome of Janice Edwards' case at the NSW Civil and Administrative Tribunal?

The tribunal granted Janice Edwards the right to pursue her racial discrimination complaint against Coles, allowing the case to proceed to a future hearing.

Did Coles suggest Janice Edwards was attempting to steal anything?

No, Coles did not suggest in any way that Janice Edwards was attempting to steal anything during the incident at the self-scanning checkout.

Home / Crime and Justice / First Nations Woman Alleges Humiliating Coles Security Check

First Nations Woman Alleges Humiliating Coles Security Check

11 Feb

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Summary

A First Nations woman alleges a derogatory security check at Coles.
The incident occurred at a self-scanning checkout in Dubbo, NSW.
The tribunal granted her the right to pursue a racial discrimination case.

First Nations Woman Alleges Humiliating Coles Security Check

A First Nations woman, Janice Edwards, has received approval to proceed with a racial discrimination claim against Coles. The case stems from an incident at a Coles supermarket in Dubbo, New South Wales, in March 2024. Ms. Edwards reported experiencing a security check she described as 'derogatory and humiliating' during a visit.

While using a self-scanning checkout, Ms. Edwards encountered a machine error and sought staff assistance. Instead of resolving the error, a staff member initiated a security check, displaying her face on the screen and re-scanning her items. Ms. Edwards believes this was due to her race, stating she was treated unfairly.