Home / Business and Economy / BT Refunds £18M to Customers After Failing to Disclose Contract Details
BT Refunds £18M to Customers After Failing to Disclose Contract Details
29 Jul
Summary
- Ofcom fined BT £2.8M last year for not providing customers with contract info
- Over 1.3M sales made without giving customers required details
- BT has now refunded or credited £18M to affected customers
In a regulatory crackdown, telecoms company BT has been forced to refund £18 million to customers after Ofcom found the firm failed to provide adequate contract information.
Last year, Ofcom fined BT £2.8 million for not giving some EE and Plusnet customers the required "clear and simple" details about their contracts before signing up. An investigation revealed over 1.3 million sales were made without customers receiving the necessary information on pricing, service speeds, and early exit fees.
As a result, Ofcom ordered BT to contact affected customers and refund or credit them for any early termination charges they may have incurred. BT has now completed this process, returning £18 million to impacted consumers. In cases where refunds were not possible, the company donated £440,000 to charity.
A BT spokesperson acknowledged the company's failure, stating they "take compliance seriously" and have worked closely with Ofcom to implement the required remedial actions.
