AI Glitch Shocks Customer with $15,400 White Castle Order

As of August 25th, 2025, the implementation of AI technology in fast food drive-thrus has continued to cause significant issues for both customers and restaurant chains. A recent incident at a White Castle location has once again brought this problem to the forefront.

A customer placing a simple breakfast order of two number 12 combos, a bottled water, and a small hash brown for $16.12 was shocked when the AI-powered drive-thru suddenly added nine extra number 12 combos and 100 number seven combos, each with chicken ring sliders and small fries. This resulted in a staggering total of $15,400, leaving the customer visibly confused.

This is not an isolated incident, as AI drive-thrus have been plagued by glitches and technical difficulties. Presto Automation, a company that supplies these systems to chains like Carl's Jr. and Del Taco, has admitted that humans were forced to intervene in seven out of ten orders.

Customers have expressed their frustration with the implementation of AI technology in fast food establishments. One TikToker commented, "Can't stand that they are implementing AI into everything, s***s so annoying, it's like having to press one for English but at a drive through... God forbid someone has to do a little work." Another commenter suggested boycotting the restaurants that have adopted these AI drive-thrus.

The rise of AI-powered automation in the fast food industry has been a contentious issue, with concerns over glitches, technical failures, and the potential impact on employee jobs. As restaurant chains continue to explore these technologies, the challenges they face in ensuring a seamless customer experience have become increasingly apparent.