Woolworths' New Gates Spark Shopper Outrage

A new anti-theft system at Woolworths Camberwell in Melbourne has ignited widespread criticism from shoppers. The installed rotating baton-style arms at the entrance are designed to funnel all customers through self-checkout areas, aiming to curb shoplifting. This controversial setup has been met with public outcry, with many shoppers feeling untrusted and inconvenienced by the restrictive entry and exit method.

Concerns have been raised regarding the accessibility of these new gates for individuals using wheelchairs, mobility aids, or prams, as well as potential issues for those with sensory sensitivities. Some shoppers also questioned if the need for such extreme security measures reflects broader societal issues like food affordability. The gates are seen by some as creating a hostile environment, despite the supermarket's stated intentions.

Woolworths has confirmed the gates are part of a trial to address rising theft, emphasizing that the majority of customers are law-abiding. They stated the trial in Camberwell aims to assess the effectiveness of the deterrent and its reception. This move by Woolworths follows a similar, albeit automated, barrier system implemented by Coles that also faced public backlash.