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Wipro Renews ABB Digital Workplace Services Contract
1 Sep
Summary
- Wipro's AI-enabled services will enhance ABB's global operations.
- The renewal focuses on advanced automation and AI capabilities.
- SmartOps will introduce predictive workplace services and GenAI.
Wipro has announced the renewal of its Digital Workplace Services contract with ABB, a global leader in electrification and automation. This extension builds upon a multi-year relationship, with Wipro continuing to deliver comprehensive AI-enabled services for ABB's worldwide operations.
The renewed engagement focuses on enhancing employee experience through modernized workplace initiatives. Wipro will implement advanced automation and AI-driven capabilities, utilizing its unified AI platform, Wipro Intelligence, to deliver experience-centric features.
Wipro's AI Live Workspace and Digital Workplace Services offerings will be operationalized through Wipro's AI-powered delivery platform, WINGS. The initiative will introduce more autonomous and predictive workplace services via SmartOps, Wipro's AIOps capability.
Key advancements include GenAI-powered self-service, virtual agents, auto-remediation, and AI-assisted dispatch. These capabilities, combined with insights from telemetry and usage data, will optimize device lifecycle management and bolster endpoint security operations, supporting ABB's digital transformation and sustainability objectives.
