Home / Business and Economy / Verizon Scales Back Copper Line Retirement Amid Protests
Verizon Scales Back Copper Line Retirement Amid Protests
4 Nov
Summary
- Verizon modified its copper line retirement plan after customer opposition.
- Some customers will remain on copper lines if replacements aren't ready.
- Concerns persist over reliability of fiber and cellular replacements.
Verizon has adjusted its plan to phase out copper landlines in 10 jurisdictions, including California, New York, and Pennsylvania, after facing significant consumer opposition. In a recent filing, the company indicated that customers without immediate access to approved replacements like fiber or cellular service will remain connected to the existing copper network.
For those transitioning, Verizon stated it will engage in extensive communication and ensure an FCC-approved replacement is operational before disconnecting copper service. The company committed to restoring copper service if a suitable replacement is not available within one month of the planned transition date.
This development comes as the Federal Communications Commission (FCC) has yet to initiate a review of Verizon's proposal. Numerous consumers have urged the FCC to reject the plan, citing concerns that replacement services, particularly cellular, may not be reliable enough for essential communication, including emergency calls.
Verizon has responded by asserting its replacement services will meet FCC standards, using various tools to verify network strength and capacity. The company also stated that equipment for fiber and fixed wireless services includes battery backup to mitigate outage issues. Despite these assurances, some users remain skeptical, fearing that a loss of power or internet connectivity will render their new phone services unusable during emergencies.
