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Mystery Meal: Airline Won't Reveal Ingredients After Reaction
3 Feb
Summary
- Passenger experienced a severe allergic reaction on a United Airlines flight.
- United Airlines stated it cannot provide meal ingredient information.
- Passenger questions airline's food tracking and allergen transparency.
A recent United Airlines flight led to a severe allergic reaction for a passenger, who is now questioning the airline's food allergen protocols. The incident occurred after consuming a meal served in Premium Plus, described as a ravioli-style pasta. Despite professional handling by the flight crew, the passenger experienced secondary complications requiring emergency room treatment hours after landing.
Seeking to identify the allergen, the passenger contacted United's customer service and Executive Solutions teams. However, the airline stated it could not provide ingredient details, citing a lack of access to lot-specific or technical ingredient sheets. This refusal has prompted concerns about the airline's ability to track and disclose food information, especially given United's public guidance that it cannot guarantee an allergen-free environment.
The passenger, not seeking compensation, expressed a desire for information about the meal's contents to understand the cause of the reaction. They indicated this situation might influence their future travel choices with the airline.
