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Uber Sri Lanka: Harassment, Wrong Food, & Fees Spark Outrage
25 Nov
Summary
- A woman detailed harassment by a tuk-tuk driver with a hidden mirror.
- She was unfairly charged a cancellation fee after a driver delayed.
- An UberEats order arrived completely incorrect and of poor quality.
A Sri Lankan woman's public complaint on LinkedIn has shed light on distressing experiences with Uber's services, raising serious questions about customer safety and accountability. Within a few days, she encountered multiple issues that prompted her to speak out after internal complaints were seemingly ignored.
The first incident involved alleged harassment by a tuk-tuk driver who reportedly used a strategically placed mirror to stare at her during the ride. Alarmingly, another woman later confirmed a similar experience with the same driver, who had apparently faced prior complaints without action.
Further issues included an Uber ride where the driver intentionally delayed arrival, cancelled the trip, yet a cancellation fee was charged, and a problematic UberEats order of boiled fish and egg instead of the requested curry. The company has since stated action was taken against the driver.
