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Trichy Airport Enhances Passenger Experience
12 Oct
Summary
- Campaign ran for four weeks to improve passenger services.
- Focus included cleanliness, accessibility, safety, and sustainability.
- Airport director committed to sustaining improvements through reviews.
The Airports Authority of India (AAI) has successfully concluded the Yatri Sewa Abhiyan 2026, a comprehensive four-week campaign dedicated to enhancing passenger services at Trichy airport. This initiative, which commenced on September 17, 2026, and wrapped up on October 10, 2026, focused on multiple facets of the passenger journey.
Improvements were targeted across service quality, cleanliness, accessibility, safety, and sustainability. The campaign involved thorough inspections of terminal, cityside, and airside areas to assess existing facilities and identify areas for enhancement. This included prioritizing seating, drinking water, clear signage, flight information systems, and amenities for senior citizens and Persons with Reduced Mobility (PRM).
Further actions included installing additional signage with tourist information and maintaining baggage trolleys and waiting area seats. The airport director highlighted the commitment to sustaining these upgrades through assigned responsibilities and continuous stakeholder collaboration. Discussions also centered on strengthening assistance for passengers with reduced mobility, ensuring effective access to wheelchairs, ramps, and accessible toilets, with a commitment to further improving passenger satisfaction based on the campaign's findings.
