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Ticketmaster Dodges NC AG's Questions on Fan Outrage
3 Jul
Summary
- Ticketmaster failed to answer specific questions about season ticket holder sales.
- The company claims no technical issues occurred during ticket sales.
- Tens of thousands of IP addresses were blocked to combat bots.
Following significant fan frustration during the Carolina Hurricanes' Stanley Cup Final ticket sales, North Carolina Attorney General Jeff Jackson initiated an inquiry. He formally requested detailed information from Ticketmaster on June 4 regarding reported technology failures and their practices concerning ticket bots.
Ticketmaster provided a response on June 11 but notably did not offer precise answers to several of Jackson's questions concerning the presale period. Specifically, the company did not disclose the exact number of tickets purchased by season ticket holders or the total inventory available for these crucial games.
Regarding technical performance, Ticketmaster asserted that its internal monitoring systems functioned as intended and did not identify any downtime or technical problems throughout the single-game ticket sales process. Consequently, no internal investigations were launched into alleged technological malfunctions.
The ticketing giant also addressed complaints from season ticket holders, attributing their difficulties in acquiring additional seats to limited availability and the established sales process, rather than technical errors. For issues related to bots, Ticketmaster reported a high demand with over 100,000 unique IP addresses and stated that it blocked tens of thousands of these addresses during the sales to mitigate rule-breaking activity.
