Star Health: ₹5,800 Cr Claims Settled in Keralam

Star Health and Allied Insurance Company Limited marked its 20th anniversary by announcing significant milestones in Keralam. The company has settled more than 17 lakh claims in the state, amounting to nearly ₹5,800 crore since its inception.

In the first quarter of fiscal year 2027, Star Health recorded ₹518 crore in Gross Written Premium (GWP) in Keralam, insuring over 5.3 lakh lives. Retail health insurance constitutes over 99% of its portfolio in the state, supported by 59 branches and a vast network of advisors and hospitals.

Nationwide, Star Health has a strong track record, having settled over ₹71,100 crore in claims. The company processes more than 10,000 claims daily, with an impressive 92% of cashless claims being processed in under three hours. It maintains a dominant 29% market share in the national retail health insurance sector for Q1FY27.

Looking ahead, Star Health is focusing on customer-centric innovations. Initiatives like 'Talk to Star' enhance accessibility to medical advice, while home healthcare services bring care directly to customers' homes. The company is also leveraging AI for claims processing, aiming to have 50% of cashless claims processed through AI within two years.

Furthermore, Star Health aims to onboard at least 1 lakh additional agents in FY27, with a strategic focus on recruiting approximately 80% from Tier 2 and Tier 3 cities. This expansion is designed to better serve families in smaller markets by providing local advice and support.

Beyond claims management, the company is expanding its role as a health partner through preventive care, digital health, and home-based support. Preventive health check-ups saw a 42% increase, reaching 5.48 lakh customers, and telemedicine consultations rose by 88% to 1.17 lakh customers. Home healthcare services are now available in 300 cities, offering cashless care for clinically appropriate conditions.