How is Block restructuring its companies like Square and Tidal?

Block has transitioned to a functional organizational structure, enabling shared resources and a single roadmap across its brands like Square, Cash App, and Tidal.

What is Square's focus on AI for small businesses?

Square is developing AI to automate financial processes and provide actionable insights from business data, moving beyond basic chatbots to more reliable automation.

Can Bitcoin be used for everyday transactions with Square?

Square aims to make Bitcoin an everyday currency by leveraging the Lightning network for faster transactions, allowing sellers to accept Bitcoin and settle in fiat.

Home / Business and Economy / Square's AI Leap: Beyond Chatbots to Automation

Square's AI Leap: Beyond Chatbots to Automation

8 Dec, 2025

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Summary

Block restructured to share resources across Square, Tidal, and Cash App.
Square is pushing hard into AI for back-end financial automation.
The company aims to make Bitcoin everyday money via Lightning network.

Square's AI Leap: Beyond Chatbots to Automation

Block, the parent company of Square, has undergone a significant restructuring to a functional organization, facilitating resource sharing across its various brands, including Tidal and Cash App. This new structure supports a unified roadmap, with a strong emphasis on artificial intelligence to drive back-end financial automation for small businesses.

Square's product head, Willem Avé, discussed the company's strategic shift towards AI, focusing on creating deterministic systems that leverage LLMs for meaningful automation rather than relying on unreliable chatbots. This push aims to enhance productivity for small business owners by making complex data analysis accessible through natural language queries.

Furthermore, Block continues to invest in cryptocurrency, particularly the Bitcoin Lightning network, with the goal of making Bitcoin usable for everyday transactions. While acknowledging the current limitations in transaction speed, the company is committed to offering diverse payment options, including digital currencies, to empower sellers and customers alike.