What is causing Royal Mail delivery delays?

Royal Mail attributes the delays to stormy weather and higher-than-usual staff sickness absence.

Are parcels being prioritized over letters by Royal Mail?

Postal workers report that parcels are consistently prioritized over urgent letters, which are sometimes held for weeks.

What has the regulator Ofcom done regarding Royal Mail's service?

Ofcom has previously fined Royal Mail for poor delivery service and has approved changes like potentially ending Saturday second-class letter deliveries.

Home / Business and Economy / Royal Mail Delays: Post Crisis Deepens

Royal Mail Delays: Post Crisis Deepens

16 Feb

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Summary

Royal Mail faces widespread delivery delays impacting over 100 UK postcodes.
Staff report parcels are prioritized over urgent letters for weeks.
Storms and staff sickness cited as reasons for the disruption.

Royal Mail has acknowledged delays affecting more than 100 UK postcodes, citing stormy weather and elevated staff sickness as primary causes for the disruption. This announcement comes amid reports from postal workers who claim that urgent letters are being held for weeks, with parcels consistently prioritized.

Employees have detailed an 'impossible' workload, where vans are shared and parcel delivery is financially incentivized, leading to letters being sidelined. Some workers describe the current situation as the worst they have experienced, with instances of mail not being sorted for days.