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Roku TVs Bricked by Updates, Lawsuit Claims
6 May
Summary
- Class action lawsuit alleges software updates made TVs glitchy or inoperable.
- Plaintiff claims TCL refused to cover TV defects under warranty.
- Millions of US households own Roku OS devices, lawsuit states.
A class action lawsuit has been filed against Roku and TCL, alleging that the companies released defective software updates which caused televisions to malfunction or cease working entirely. The suit claims these updates materially impaired product functionality, effectively "bricking" the devices by not being properly tested.
The plaintiff, Terri Else, states her TCL Roku TV began malfunctioning and eventually stopped working altogether. She alleges TCL refused to cover these software defects under its warranty, even after she purchased a replacement that also failed.
This legal action targets Roku Select Series, Roku Plus Series, and various TCL models running Roku OS. According to the complaint, these devices are prevalent in the US, with nearly half of broadband households owning at least one Roku device.
Evidence cited includes company FAQs addressing update-related bugs and numerous customer complaints on forums and social media. The proposed class action seeks to include US residents who purchased affected Roku or TCL TV products after December 16, 2024.
