Home / Business and Economy / Aussie Diner Slams $21.77 in Extra Fees
Aussie Diner Slams $21.77 in Extra Fees
26 Feb
Summary
- Diner shocked by weekend, public holiday, and card surcharges.
- Total surcharges amounted to $21.77 on a $72.50 food bill.
- ACCC confirms businesses can apply multiple surcharges if disclosed.
A restaurant customer expressed significant frustration after being presented with multiple surcharges on a single receipt. The diner was charged an $8.57 weekend surcharge, an $11.60 public holiday surcharge, and a $1.60 card surcharge, bringing the total additional fees to $21.77 on a $72.50 food order.
The customer questioned the stacking of both weekend and public holiday surcharges, suggesting that employees are typically paid the highest penalty rate for such days. Many social media users agreed, deeming the practice unfair and "grubby."
However, the Australian Competition and Consumer Commission (ACCC) has confirmed that businesses are legally allowed to apply multiple surcharges. The ACCC mandates that such surcharges, including those for weekends and public holidays, must be clearly and prominently displayed on menus before customers make a purchase. The total bill, including all surcharges, reached $94.27.
