What is PNC Bank doing to improve its digital services?

PNC Bank is upgrading its online and mobile banking platforms to offer a better, more navigable, and self-service-oriented experience for its customers.

When will the new PNC mobile app be available?

PNC Bank plans to launch its new mobile app in the first half of next year.

How does PNC Bank connect its physical branches to digital sales?

PNC Bank notes that digital sales are significantly higher in markets where it has a strong physical branch presence, indicating a 'halo effect'.

Home / Business and Economy / PNC Banks on Digital Overhaul for Customer Service

PNC Banks on Digital Overhaul for Customer Service

2 Dec, 2025

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Summary

PNC migrated customers to a new online banking platform.
New platform allows for rapid introduction of digital features.
A new mobile app is expected in the first half of next year.

PNC Banks on Digital Overhaul for Customer Service

PNC Bank is undertaking a major digital transformation to elevate its online and mobile banking services, aiming to mirror the exceptional customer experience found in its branches. Recently, the bank successfully migrated its customers to a new online banking platform. This upgrade drastically reduces the time needed to introduce new digital capabilities, shifting a six-month process to potentially overnight changes.

The bank is also developing a new mobile application, anticipated for release in the first half of next year. This app will feature a redesigned interface and enhanced functionalities. Leveraging agentic technology with orchestrated AI agents, PNC aims to expedite its development process and ensure a seamless user experience.