Home / Business and Economy / Omilia Taps CX Veteran David Stone for Growth
Omilia Taps CX Veteran David Stone for Growth
29 Sep
Summary
- David Stone brings over 20 years of CX and AI leadership experience.
- Omilia's AI platform focuses on self-learning capabilities for enterprises.
- Stone aims to accelerate Omilia's growth across ANZ and APAC regions.
Omilia has appointed David Stone, a seasoned leader with over 20 years of experience in the Contact Centre, CX, and AI sectors, to drive its expansion across the ANZ and APAC regions. Stone will be responsible for building sales and partner relationships to introduce Omilia's self-learning platform to enterprise and government organizations navigating complex customer experience and AI landscapes.
Stone's extensive background includes leadership roles at Salesforce and Concentrix, where he developed go-to-market strategies for AI and CX solutions. He also has experience with Stellar, Probe CX, Curious Thing AI, Inference, and Telstra. His focus at Omilia will be to demonstrate the proven outcomes of its Self-Learning Agentic CX Platform, particularly in regulated industries like banking, insurance, government, and utilities, where data privacy and accuracy are paramount.
Omilia's platform is designed to automate interactions, empower human agents, and deliver personalized experiences across all channels. It utilizes proprietary Agentic AI technology and anti-fraud capabilities for continuous improvement. The company aims to help organizations cut through AI hype and invest strategically, ensuring measurable outcomes such as reduced costs, increased efficiency, and enhanced customer satisfaction.
