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Plane Passengers Stranded, Passports Confiscated in Bangkok Chaos
22 Jan
Summary
- Passengers faced six-hour tarmac delays on a stationary plane.
- All 300 passengers' passports were reportedly confiscated by officials.
- Disgruntled travellers describe the ordeal as traumatic and unacceptable.
Norse Atlantic Airways, a low-cost carrier flying between Europe and the US, Thailand, and South Africa, faced widespread complaints after several flights to Bangkok experienced major disruption. Two flights on January 14th were cancelled, leaving passengers stranded.
One account described being confined to a stationary plane for six hours without air conditioning, food, or drink unless purchased. Passports of approximately 300 passengers were allegedly confiscated by Thai immigration officials before being returned individually by name, a process questioned for its legality and invasiveness.
The airline cited a mix of operational and technical challenges for the cancellations. However, affected passengers expressed extreme dissatisfaction, calling the experience 'traumatic' and the 'flight from hell,' especially as they had limited options for resolution.
