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NMIA's Digital Drive: Seamless Connectivity for Flyers
9 Jan
Summary
- Navi Mumbai International Airport is implementing a layered strategy for digital access.
- The airport is addressing connectivity issues through infrastructure and operational planning.
- Measures include Wi-Fi instructions, OTP kiosks, and on-site support wardens.
Navi Mumbai International Airport (NMIA) is implementing a multi-faceted strategy to guarantee uninterrupted digital access for all airport users. This initiative addresses potential connectivity challenges across terminal areas, aiming to enhance the passenger experience as airports increasingly function as digital transit hubs.
The airport operator is deploying a combination of infrastructure policy and operational planning to facilitate reliable connectivity. This includes clear, step-by-step Wi-Fi instructions displayed on digital screens and physical standees, as well as designated kiosks for obtaining one-time password tokens.
To further streamline access and support, NMIA has stationed wardens in high-visibility uniforms at critical touchpoints. The airport is also coordinating with transport partners to introduce a first-in, first-out vehicle allocation model, ensuring passenger service even during temporary connectivity disruptions.
