Metro's New Ticketing Sparks Fare Dodging Fears

The Midland Metro's implementation of a new 'Buy Before You Board' ticketing system has drawn criticism from passengers. This change, which involves replacing conductors with revenue protection officers conducting spot checks, is already creating confusion and raising fears of increased fare evasion.

Several tram users describe the shift as a 'backward step,' noting that journeys now feel less supervised and secure. The transport provider states the new system is part of a broader effort to modernize ticketing across the network. This initiative also supports the introduction of a £100 Penalty Fare for non-compliance.

Customers are now required to purchase a valid ticket or pass in advance using ticket machines, the MyMetro app, or a Swift card. While concession passes from the West Midlands Combined Authority remain valid, the transport provider assured that genuine issues preventing ticket purchase will be considered.