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McDonald's Surprise Fee Leaves Customers Fuming
26 Mar
Summary
- A $3.50 'small order fee' on McDonald's deliveries caused customer backlash.
- The fee was introduced in November 2022 for orders below $12.
- Customers note rising prices, including a new 50-cent mayonnaise charge.
McDonald's is experiencing customer dissatisfaction due to a "small order fee" on its McDelivery service. Recently, a customer shared their surprise at a $3.50 charge added to a small order, sparking outrage on Reddit. This fee, implemented in November 2022, requires orders to meet a $12 threshold to avoid it.
Beyond delivery charges, customers are noticing other price hikes. One user mentioned being charged 50 cents for adding mayonnaise to a burger, a price increase that reportedly varies by location. These incremental costs are contributing to a perception of declining value among some patrons.
While third-party delivery services like DoorDash also have their own fee structures, McDonald's own "small order fee" has become a particular point of contention. The company also debuted its "Big Arch" burger in 2026, its largest ever, as it navigates these customer concerns and competitive pressures.
