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Vegas Hotel Accused of Deceptive Listings
27 Aug
Summary
- Hotel listings used different names and misleading photos.
- OYO Hotel faced criticism for inaccurate booking information.
- Guests reported false advertising during check-in experiences.
A Las Vegas hotel, the OYO Hotel, has been criticized for presenting misleading listings on various booking sites. Travelers reported that the property was advertised under different names, such as "Palette Hotel," with images that did not accurately represent the actual hotel. These listings appeared on sites including Expedia, Booking.com, and the hotel's own website, though they have since been removed.
One traveler, Ariana Patiño, shared her experience on TikTok, explaining that her reservation for the "Palette Hotel" led her to the OYO Hotel's address. She recounted an interaction with hotel staff who confirmed the listing was a test for brand traction. Despite her claims of false advertising, Patiño stated she was compelled to stay due to cancellation policy fees.
An OYO spokesperson acknowledged the situation, attributing it to a dual-brand strategy where room categories were being positioned under different brands. The spokesperson indicated that the listings went live before renovations and signage updates were completed. USA TODAY noted that no exterior renovation work was visible at the time that would suggest imminent signage changes.
