Home / Business and Economy / John Lewis Credit Card Holders Face Fines Due to Late Statements
John Lewis Credit Card Holders Face Fines Due to Late Statements
18 Feb
Summary
- John Lewis credit card statements arrive after due dates, causing missed payments.
- Customers face late payment fees, some up to 13 per cent, due to statement delays.
- Provider NewDay blames postal disruptions but vows to review customer fees.
Customers of the John Lewis Partnership credit card are experiencing significant frustration due to delayed paper statements. These statements are frequently arriving after their payment due dates, leading some customers to miss payments and incur late fees, with penalties reaching up to 13 per cent. Some affected individuals report statements arriving on or even past the due date, leaving them unable to pay on time.
Provider NewDay, which took over the card's management in 2022, attributes these delays to external disruptions in mail delivery services. However, customers suspect this could be an attempt to push them towards online banking. While online access and direct debit options are available, some customers, particularly those less comfortable with digital services, rely on paper statements to monitor spending and check for errors.
NewDay has apologized for the inconvenience and stated they are investing in faster mail services. They assure customers that they support the choice to receive paper statements and will review late fees incurred due to these delays, offering refunds where appropriate. The company acknowledges that statements should ideally arrive several days before the due date.
