What is Instacart being fined $60 million for?

Instacart is being fined $60 million by the FTC for allegedly using deceptive tactics regarding its 'free delivery' claims and for issues with its subscription program.

Did Instacart admit to the FTC's allegations?

No, Instacart neither admitted nor denied the allegations but agreed to cease the deceptive marketing tactics as part of the settlement.

How can I get a refund from Instacart's $60 million settlement?

Details on who qualifies for the refund and how to claim it have not yet been announced by the FTC or Instacart.

Home / Business and Economy / Instacart Faces $60M Refund Over 'Free Delivery' Lies

Instacart Faces $60M Refund Over 'Free Delivery' Lies

19 Dec

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Summary

Instacart will refund $60 million due to deceptive free delivery claims.
The FTC alleges hidden service fees added up to 15% to order costs.
The company also faced accusations regarding its Instacart+ subscription program.

Instacart Faces $60M Refund Over 'Free Delivery' Lies

Instacart has agreed to a $60 million refund for customers misled by "free delivery" claims. The Federal Trade Commission (FTC) detailed how the company allegedly used deceptive tactics, adding mandatory service fees of up to 15% without clear disclosure.

The FTC's complaint also highlighted issues with Instacart's subscription program, Instacart+. The company is accused of failing to clearly inform users about service fees within the program and automatically charging for memberships after free trials without explicit consent.

This settlement, filed in the US District Court for the Northern District of California, will establish a fund for affected consumers. Instacart has agreed to cease these deceptive practices, though the company denies the FTC's allegations, asserting transparency in its operations.