What caused Indigo's recent flight cancellations?

Indigo experienced a major operational disruption that led to significant flight cancellations.

Has Indigo issued refunds for cancelled flights?

Yes, Indigo has initiated a 'no questions asked' refund process for affected customers.

When will Indigo's flight operations return to normal?

Indigo's CEO has confirmed that operations are now fully stabilized as of December 9th.

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Indigo CEO: Operations Stabilized After Mass Cancellations

9 Dec

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Summary

Indigo's operations are fully stabilized following major disruptions.
The airline issued a profuse apology and initiated a refund process.
Flight network rapidly restored, increasing from 700 to over 1,800 flights.

Indigo CEO: Operations Stabilized After Mass Cancellations

Indigo's operations have been fully stabilized, according to CEO Pieter Elbers, signaling a return to normal service after a period of severe operational disruption. This disruption led to widespread flight cancellations and left many passengers stranded, prompting a public apology from the airline's leadership.

The company prioritized getting all delayed and stranded passengers to their destinations. Simultaneously, a comprehensive refund process was implemented, with a significant number of customers already receiving full reimbursements. Efforts are also underway to reunite passengers with their luggage that was left at airports.

Elbers detailed the swift recovery of the flight schedule, which was managed with urgency. The number of daily flights increased dramatically from a low of 700 on December 5th to over 1,800 by December 9th, demonstrating a rapid return to operational capacity.