What is Freshworks' 2026 revenue forecast?

Freshworks forecasts its 2026 revenue to be between $952 million and $960 million, exceeding analyst estimates.

How is AI impacting Freshworks' business?

The growing adoption of AI-driven software for customer support and IT services is increasing demand for Freshworks' tools.

Is Freshworks gaining market share?

Yes, Freshworks' CEO stated the company is taking share from larger incumbents like ServiceNow and Salesforce.

Home / Business and Economy / Freshworks AI Fuels Revenue Growth Over Estimates

Freshworks AI Fuels Revenue Growth Over Estimates

11 Feb

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Summary

Freshworks forecasts 2026 revenue exceeding $952 million.
AI adoption is driving demand for customer support software.
The company is gaining market share from larger competitors.

Freshworks AI Fuels Revenue Growth Over Estimates

Freshworks is anticipating its 2026 annual revenue to exceed $952 million, surpassing analyst estimates. This positive forecast is underpinned by the growing demand for AI-integrated software solutions designed to automate customer support and IT services. The company's CEO, Dennis Woodside, expressed confidence that complex enterprise systems require extensive development, positioning Freshworks' established platform favorably.

Despite market concerns about AI's disruptive potential, Freshworks reports ongoing user count growth and market share gains against major competitors like ServiceNow and Salesforce. The company's licensing model, based on the number of users rather than usage, differentiates it from some newer AI products. Fourth-quarter results showed a 14% revenue increase to $222.7 million, beating expectations.

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