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50 Years Strong: Freeport Forwarding Defies Odds
27 Jun
Summary
- A woman took ownership of the company at just 19 years old.
- The company navigated challenges like COVID-19 and trade relations.
- Customer service has been central to its 50-year success.
Freeport Forwarding, a shipping and receiving operation based in Champlain, has celebrated 50 years of dedicated service. The company offers a range of services, including cross-border and international shipping, consolidations, and inventory management, catering to both commercial and individual clients.
Stephanie Brown-Mavor, the owner, took the helm of Freeport Forwarding at the remarkably young age of 19. She has since steered the company through various obstacles, including the COVID-19 pandemic and fluctuating U.S.-Canada relations, demonstrating a consistent focus on customer needs.
Originally established to assist Canadian tech companies with U.S. product acquisition, Freeport Forwarding's clientele has expanded significantly, especially with the rise of e-commerce platforms. The company has also faced unique challenges, such as the 1998 ice storm and an incident involving counterfeit goods, always prioritizing customer satisfaction.
Brown-Mavor emphasizes that thinking like a customer is the key to the company's enduring success. This philosophy has fostered a loyal customer base and a strong team environment, with many employees, including family members, contributing to its legacy over the decades.
