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Food Apps Overcharge: Consumers Pay More Than In-Store
6 Jan
Summary
- 55% of consumers notice higher prices on food delivery apps.
- Three out of four users cite higher menu prices or extra fees.
- Over 95% of users reported issues with food quality or packaging.
A comprehensive survey reveals that a significant majority of consumers, 55%, observe higher prices on food delivery applications than what restaurants charge for direct orders. This issue is compounded by additional taxes and platform fees, with three out of four users citing these as major complaints. Concerns extend beyond cost, as over 95% of respondents reported dissatisfaction with food quality and packaging.
Consumers frequently encounter issues such as spilled or damaged food, unsafe packaging, and poor temperature control. Many users also expressed frustration with unclear delivery fees and unexpected increases in their final bills. Despite the convenience of discounts, many consumers feel they offer limited relief, with nearly 45% stating they do not benefit substantially.
Seeking greater clarity, 87% of consumers demand that food delivery platforms clearly display both dine-in and online prices. Improved transparency regarding taxes, delivery charges, and platform fees before checkout is also a strong consumer call. Without significant improvements in pricing transparency, food quality, and delivery standards, consumer trust in these services may continue to erode.
