Fiserv Slashes Earnings Forecast, Shakes Up Leadership Amid Merchant Woes

On October 29, 2025, payments company Fiserv reported a significant decline in its financial performance, lowering its annual earnings forecast for the second consecutive quarter. The Milwaukee-based firm cited slowing growth in its Clover business, a point-of-sale and business management platform within its merchant solutions arm, as a key concern for investors.

Fiserv's adjusted profit for the third quarter of 2025 missed analysts' expectations, and the company's adjusted revenue also fell short of estimates. As a result, the company now expects annual revenue growth of 3.5% to 4%, down from its prior forecast of 10%. Adjusted profit per share is expected to be between $8.50 and $8.60 for 2025, a significant decrease from the earlier forecast of $10.15 to $10.30 per share.

In response to the challenges, Fiserv has announced a major overhaul of its senior leadership. The company has appointed Paul Todd as its new finance boss, effective October 31, 2025, replacing Robert Hau, who will serve as a senior adviser through the first quarter of 2026. Additionally, Takis Georgakopoulos and Dhivya Suryadevara have been named Fiserv's co-presidents, effective December 1, 2025.

The leadership changes come as Fiserv's new CEO, Mike Lyons, who took the helm just a few months ago, looks to turn around the company and address growing investor concerns. Lyons acknowledged that Fiserv's current performance is not meeting the expectations of its stakeholders, and the company is working to address the issues it is facing.