Home / Business and Economy / Firstsource's Sourcepoint Leads Mortgage Transformation with AI and Automation
Firstsource's Sourcepoint Leads Mortgage Transformation with AI and Automation
14 Nov
Summary
- Firstsource Solutions recognized as a 'Leader' in Avasant's Mortgage Business Process Transformation 2025 RadarView
- Sourcepoint, Firstsource's US-based mortgage arm, praised for end-to-end transformation expertise and AI-driven platforms
- Firstsource's 'UnBPO' approach combines digital innovation and domain expertise to drive measurable business impact
On November 13, 2025, Firstsource Solutions Limited, a leading global provider of business process management services, was recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation 2025 RadarView. This recognition highlights the strength of Firstsource's US-based mortgage arm, Sourcepoint, Inc., in driving technology-led transformation across the sector.
Avasant's Leaders are organizations that demonstrate consistent excellence across practice maturity, domain ecosystem, and innovation investments, setting industry benchmarks for creativity, thought leadership, and best-in-class execution. Sourcepoint was recognized for its end-to-end mortgage transformation expertise, platform-led BPaaS-enabled delivery model, and innovative use of AI, data, and automation to improve turnaround times, strengthen compliance, and enhance borrower experience.
Firstsource's 'UnBPO' approach, which combines digital innovation and deep domain expertise, has been instrumental in creating measurable business impact for its clients. As the mortgage industry evolves, Firstsource's BPaaS-led delivery and Services-as-Software model, powered by proprietary platforms, natural language processing, and intelligent automation, are helping lenders and fintechs transform faster, stay compliant, and deliver great borrower experiences.
