Home / Business and Economy / Doxo Fined $2.1M for Deceptive Bill Pay Practices
Doxo Fined $2.1M for Deceptive Bill Pay Practices
25 Aug
Summary
- Doxo will pay $2.1 million for misleading thousands of customers.
- The platform allegedly disguised itself as official payment sites.
- Consumers complained of hidden fees and unauthorized subscriptions.
The online bill payment platform Doxo has agreed to pay $2.1 million following allegations of misleading thousands of customers and imposing unnecessary fees. The Federal Trade Commission (FTC) initiated a complaint detailing how Doxo allegedly used search engine ads to appear as official payment sites for various services, despite lacking partnerships with most listed billers.
Concerns raised by tens of thousands of consumers included deceptive practices. Doxo is accused of adding extra "delivery fees" and enrolling users into recurring subscription programs without obtaining clear consent. In response to the FTC's findings, Doxo is mandated to clearly communicate all charges and affiliations when offering its services and to cease using misleading company logos or website information.
Doxo stated that its service simplifies fragmented financial tasks and that evolving expectations for online payments are being embraced. The company indicated cooperation with the FTC while maintaining focus on its users and billers.
