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FTC Sues Dollar General Over Checkout Scams
27 Oct
Summary
- Dollar General faces lawsuit for overcharging consumers at checkout.
- Thousands of customer complaints cite 'Did Not Honor Marked Price'.
- FTC and 20 states seek penalties and pricing controls for Dollar General.
The US Federal Trade Commission, in conjunction with 20 states, has filed a lawsuit against Dollar General. The complaint, lodged in the US District Court for the Middle District of Tennessee, alleges that the discount retailer consistently charged consumers higher prices than those displayed on shelves, tags, and advertisements.
Internal audits and government inspections revealed recurring pricing discrepancies. Between January 1, 2023, and March 31, 2026, Dollar General recorded at least 29,265 customer complaints categorized as "Did Not Honor Marked Price" across its operations in 48 states.
This action follows previous settlements, with Dollar General having entered seven agreements between 2019 and 2026 over inaccurate pricing, resulting in over $6 million in penalties. Despite stated commitments to learn from mistakes, the company allegedly failed to implement adequate safeguards.
The plaintiffs are demanding civil penalties, consumer restitution, disgorgement of profits, a permanent injunction, and court-supervised pricing controls to halt future unadvertised markups. Headquartered in Tennessee, Dollar General operates more than 20,000 stores nationwide, serving a customer base heavily reliant on its low-cost offerings.
