Home / Business and Economy / Discount Train Ticket App Accused of Encouraging Illegal Practices
Discount Train Ticket App Accused of Encouraging Illegal Practices
13 Nov, 2025
Summary
- Popular booking platform TrainPal accused of misleading marketing campaign
- Videos claimed staff discounts and advice to travel in higher class without paying
- Allegations of using fake social media profiles to spread misinformation
As of November 13th, 2025, a popular online booking platform, TrainPal, has been accused of running a deceptive marketing campaign that encourages passengers to engage in unlawful behavior to avoid paying full train ticket prices.
TrainPal, a third-party app for booking train tickets, is operated by the Chinese online travel agency Trip.com. The platform has been criticized by RAIL magazine for allegedly using fake social media profiles to spread misinformation and "dubious adverts" on platforms like TikTok, Instagram, and YouTube.
The videos in question reportedly featured claims that passengers should not buy tickets at the station, as they can cost up to 10 times more than online purchases. Additionally, the videos allegedly suggested that Standard Class customers can travel in First Class areas 30 minutes before a train terminates, as "no one will check the tickets or care." The videos also claimed there were staff-only discounts of up to 90% off the price of normal tickets, using codes on TrainPal's website.
The Rail Delivery Group, responsible for accrediting third-party retailers, has stated that they are investigating the online claims and can reassure customers they will find the best fares available through their range of retailers. TrainPal has acknowledged the issue and stated that they have initiated an internal review to strengthen their approval processes and ensure closer oversight of future marketing content.
