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Dillards & Macy's: Retail's Unexpected Holiday Stars
11 Dec, 2025
Summary
- Dillards and Macy's are succeeding despite a K-shaped economy.
- Dillards targets affluent consumers and avoids aggressive promotions.
- Dillards owns significant real estate, enhancing its buyout appeal.

In a holiday season marked by consumer caution and a K-shaped economic landscape, two department store giants, Dillards and Macy's, are defying expectations with notable success.
Dillards, in particular, stands out as a traditional brick-and-mortar model that is successfully navigating the challenges posed by e-commerce. The company has strategically cultivated an affluent customer base, meticulously manages its inventory to align with demand, and refrains from frequent sales or promotions, thereby sustaining strong profit margins.




