When did DBS Bank's digital services return to normal?

DBS Bank's digital services returned to normal operations by 1:19 p.m. on Thursday, March 19.

What issues did DBS customers face?

Customers faced difficulties gaining access to DBS's digital services, including problems with mobile banking and making fund transfers.

Were DBS customer monies and deposits safe during the outage?

Yes, DBS Bank assured customers that their monies and deposits remained safe throughout the disruption.

Home / Business and Economy / DBS Digital Services Back Online After Outage

DBS Digital Services Back Online After Outage

19 Mar

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Summary

DBS Bank's digital services resumed normal operations after customer access issues.
Customers reported difficulties with mobile banking and fund transfers on Thursday.
Monies and deposits of DBS customers were confirmed to remain safe during the disruption.

DBS Digital Services Back Online After Outage

Singapore's DBS Bank announced that its digital services were fully restored by 1:19 p.m. on Thursday, March 19. The restoration followed a period starting around noon when customers experienced significant problems accessing the bank's online platforms. Reports indicated widespread issues with mobile banking functionalities and difficulties in executing fund transfers.

DBS issued a statement via Facebook, apologizing for the inconvenience and confirming that customer funds and deposits were not compromised. This incident occurs in the wake of previous service disruptions experienced by the bank in 2023. As a consequence of those past issues, Singapore's central bank had previously imposed operational risk multipliers and paused non-essential activities at DBS.

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