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Consumer Wins Against Eureka Forbes Over Defective Vacuum
5 Jul
Summary
- Consumer bought a vacuum cleaner online that malfunctioned within days.
- The company took the vacuum for repair but never returned it.
- A consumer commission ordered a refund, replacement, or repair.
A Gwalior consumer has secured a victory against Eureka Forbes in a consumer dispute. The case involved a vacuum cleaner purchased online that developed a fault just two days after delivery on May 17, 2024. The appliance reportedly emitted smoke due to overheating.
Despite warranty coverage and multiple repair attempts by technicians, the issue persisted. In October 2024, a technician collected the vacuum cleaner for further repair but failed to return it to the customer.
Eureka Forbes denied deficiency in service, but the District Consumer Disputes Redressal Commission found the company at fault. The commission noted that Eureka Forbes did not dispute the product's defectiveness during the warranty period nor explain the failure to return the appliance.
The commission directed Eureka Forbes to either repair and return the vacuum, replace it with a new unit, or refund the original purchase price of ₹3,699 within 45 days. Additionally, the company must pay ₹2,000 for mental agony and ₹1,500 for litigation expenses.
