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Bus passenger wins Rs 31,500 after being dropped miles from destination
26 Sep
Summary
- Passenger paid for AC bus but received non-AC service.
- Travel firm dropped passenger miles from destination at midnight.
- Consumer commission awarded Rs 31,500 in compensation and costs.
The Visakhapatnam District Consumer Disputes Redressal Commission has ruled in favor of a passenger who was denied the promised AC bus service and dropped significantly short of their destination. The passenger had paid Rs 1,200 for an AC bus ticket from Hyderabad to Rajahmundry.
However, the travel company provided a non-AC bus and abandoned the passenger in Kovvuru around midnight, approximately 9-10 km from Rajahmundry. The commission noted the company's failure to appear despite proper notice.
The commission ordered the travel firm to pay Rs 500 for the AC-non-AC fare difference, Rs 30,000 as compensation for inconvenience, and Rs 1,000 for litigation costs, totaling Rs 31,500. This ruling underscores consumer rights regarding service delivery and destination accuracy.
