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BT Under Investigation for Incomplete Data
29 Apr
Summary
- Ofcom is investigating BT Group for possible non-compliance.
- Requests for customer data were issued in December 2023.
- EE and Plusnet responses may have been incomplete or inaccurate.
Britain's communications regulator, Ofcom, has initiated an investigation into BT Group concerning potential non-compliance with information requests. The probe, opened on Wednesday, focuses on legally binding requests for data issued in December 2023. These requests aimed to gather information on customer experiences with fixed landline and broadband services.
Available evidence indicates that responses provided by BT's mobile network operators, EE and Plusnet, may have been incomplete or inaccurate. Ofcom stated it would continue to collect further evidence before releasing an update in due course. The regulator did not specify a timeline for the investigation's conclusion.
