British Airways App Glitch Wipes Avios Points

British Airways customers have reported widespread problems with the airline's mobile application, leading to login difficulties and alarming deductions in Avios loyalty points. The issues, which began in mid-January and have continued into late January 2026, are suspected to stem from recent automatic smartphone updates.

Many affected users described being locked out of their accounts or, upon regaining access, finding their Avios balances inexplicably reduced to zero. For instance, motoring columnist Ray Massey reported losing over 600,000 Avios points overnight on January 26, 2026, a situation mirrored by numerous other customers discussing the problem on social media platforms.

While the app displays these discrepancies, accessing accounts via the British Airways website generally shows the correct Avios balance. This suggests the glitch is primarily an app-specific display or login issue rather than a loss of points. Customers are advised that logging out and back in, or reinstalling the app, may sometimes resolve the problem, though this is not universally effective.