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Breeze Airways Soars in Staff Service Rankings
10 May
Summary
- Breeze Airways received top marks for staff service in a recent survey.
- The budget airline emphasizes kindness as a core company value.
- Consumer Reports survey included over 15,000 traveler experiences.
Breeze Airways, a budget airline founded in 2021, is making waves for its outstanding in-flight crew service. In a Consumer Reports survey, the airline received high marks for its staff, surpassing many established carriers in customer service for economy class. This achievement is attributed to Breeze's core company ethos, which prominently features "kindness" as a key value.
The airline actively recruits employees who embody this spirit, with its hiring platform stating a desire to "take the simplicity of just being nice to new heights." Job descriptions for flight attendants highlight expectations of welcoming guests, mitigating stress, problem-solving, and maintaining a pleasant demeanor.
Traveler anecdotes corroborate these findings, with passengers reporting positive interactions, such as captains greeting individuals and flight attendants creating a fun atmosphere. The airline's commitment to its "nice" brand promise seems to be effectively translating into superior passenger experiences, earning it recognition for its exceptional service.
