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Barclays Taps AI Claude for Efficiency Gains
1 Oct
Summary
- Barclays plans to have 50% of developers use Claude Code by end of 2026.
- The bank is streamlining client inquiries, processing 120,000 emails daily.
- Barclays aims for £2 billion in efficiency savings, partly via AI adoption.
Barclays Plc is set to greatly expand its collaboration with Anthropic PBC, integrating the AI agent Claude across its operations. This initiative aims to modernize legacy systems and enhance overall operational efficiency within the financial institution.
By the close of 2026, Barclays forecasts that half of its software developers will be utilizing Claude Code. This expansion follows initial successes where Anthropic's models have already begun streamlining client inquiry processing, managing approximately 120,000 emails each day.
This AI integration is expected to free up employees from routine tasks, allowing them to concentrate on more complex challenges, foster innovation, and improve outcomes. Barclays has committed to achieving around £2 billion in efficiency savings, with AI adoption being a key driver for this financial target.
Anthropic is actively pursuing more enterprise clients as it prepares for a public listing, facing competition from AI developers like OpenAI and Google in the financial sector. Other financial firms, including ExodusPoint Capital Management, Millennium Management, and Man Group Plc, have also partnered with Anthropic.
