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Bank of Ireland Invests Millions in Future Tech
16 Dec
Summary
- Over €370m invested in Retail Ireland division from 2023-2025.
- New products include energy-efficient mortgages and accounts for children.
- Significant investment in fraud prevention and customer service systems.
Bank of Ireland has allocated more than €370 million to its Retail Ireland division as part of its ongoing 2023-2025 strategic plan. These substantial investments are directed towards critical improvements in fraud prevention, technology infrastructure, telephony, mortgage services, mobile app development, and customer relationship management.
The bank has launched innovative products, such as EcoSaver mortgages that offer preferential rates based on a home's energy efficiency. Additionally, the Smart Start account caters to young individuals, while the 'Coming to Ireland' service facilitates current account applications for those relocating. This initiative has already seen significant adoption from international customers.
Further enhancements include a new lending product supporting homeowners downsizing and investments in branch refurbishments and a new ATM fleet. The bank has also bolstered its payment services with SEPA Instant transfers and advanced security measures, alongside a dedicated €50 million investment in fraud prevention with a 24/7 specialist team.
