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Bank Apps Expose Customer Data
12 Mar
Summary
- Customers saw other users' private financial details.
- National insurance numbers were visible to some.
- The issue was quickly resolved, but concerns remain.
On Thursday morning, customers of Lloyds, Halifax, and Bank of Scotland encountered a severe app malfunction. Users attempting to log in found themselves viewing the banking information of unrelated individuals. This included names, transaction histories, account numbers, and sort codes. Shockingly, some users reported seeing national insurance numbers, particularly those linked to benefit payments.
One affected customer reported seeing six different user accounts on the Bank of Scotland app over a 20-minute period. Another user stated they viewed the financial details of 30 people on the Lloyds app. Consumer champion Martin Lewis highlighted these issues on social media, receiving thousands of comments from worried customers who feared their accounts had been hacked.
A Lloyds Banking Group spokesperson issued an apology, confirming the incident and stating it was "quickly resolved." However, some customers continued to report issues accessing their accounts even after the initial problem was addressed. This event follows a series of IT failures affecting various UK banks in the previous year, raising further questions about digital banking security.
