What is the new policy management scope for Aviva with TCS Diligenta?

Aviva has expanded its contract with TCS Diligenta to manage an additional 1.1 million life insurance policies, bringing the total to over 6.5 million in the UK.

How will Aviva improve customer experience with TCS?

Aviva is implementing an enterprise-wide digitisation model, enhancing self-service options and digital service centres through TCS's technology.

What technology does TCS use for Aviva's policy administration?

TCS utilizes its BaNCS platform, which includes a product configurator and APIs for seamless integration and improved processing.

Home / Business and Economy / Aviva Boosts Policy Management with TCS Expansion

Aviva Boosts Policy Management with TCS Expansion

20 Dec, 2025

•

Summary

Aviva added 1.1 million life insurance policies to TCS management.
Total policies now exceed 6.5 million across the UK.
Focus is on digitisation to enhance customer experience and service.

Aviva Boosts Policy Management with TCS Expansion

Aviva has significantly increased the scope of its policy administration services contract with Tata Consultancy Services (TCS), extending its reach to manage over 6.5 million policies in the UK. The agreement now includes an additional 1.1 million life insurance policies managed by TCS subsidiary Diligenta.

This strategic move is designed to embed a consistent customer experience across Aviva's portfolio through a unified digitisation model. Enhancements will focus on improving self-service capabilities for customers, strengthening digital service centres, and streamlining the underlying technology infrastructure.

TCS leverages its BaNCS platform, known for its product configurator and integration capabilities, to support Aviva's policyholders, advisors, and staff. This partnership, previously expanded last January, underscores a long-standing collaboration aimed at advancing customer experience within the UK Life and Pensions industry.