Home / Business and Economy / Aviva Boosts Policy Management with TCS Expansion
Aviva Boosts Policy Management with TCS Expansion
20 Dec, 2025
Summary
- Aviva added 1.1 million life insurance policies to TCS management.
- Total policies now exceed 6.5 million across the UK.
- Focus is on digitisation to enhance customer experience and service.
Aviva has significantly increased the scope of its policy administration services contract with Tata Consultancy Services (TCS), extending its reach to manage over 6.5 million policies in the UK. The agreement now includes an additional 1.1 million life insurance policies managed by TCS subsidiary Diligenta.
This strategic move is designed to embed a consistent customer experience across Aviva's portfolio through a unified digitisation model. Enhancements will focus on improving self-service capabilities for customers, strengthening digital service centres, and streamlining the underlying technology infrastructure.
TCS leverages its BaNCS platform, known for its product configurator and integration capabilities, to support Aviva's policyholders, advisors, and staff. This partnership, previously expanded last January, underscores a long-standing collaboration aimed at advancing customer experience within the UK Life and Pensions industry.
