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Asics Fined for Defective Running Shoes
3 Jul
Summary
- Asics India ordered to refund Rs 6,499 for defective running shoes.
- Defect appeared within one month of purchase, posing injury risk.
- Commission found Asics guilty of deficiency in service and unfair practice.
A consumer commission in Chandigarh has mandated Asics India to refund the purchase price of Rs 6,499 for a pair of defective running shoes. The directive also includes 6% annual interest and Rs 10,000 for compensation and litigation costs, to be paid within 60 days.
The complainant, Ajay Malik, purchased the shoes on August 30, 2020, at a discounted price. He reported a sole separation defect within a month, which he believed could have caused serious injury during his regular jogs. Asics initially agreed to an exchange but later refused, offering only a credit voucher, which Malik rejected.
Asics defended its position by denying any manufacturing defect, claiming technical analysis found none. However, the commission rejected this defense, noting Asics provided no supporting evidence like technical reports or expert opinions. The commission emphasized that consumers paying a premium for branded footwear expect durability and fitness for purpose.
Given the time elapsed since the purchase, a direct replacement was deemed impractical. Therefore, the commission ordered a full refund with interest and compensation for the consumer's distress and legal expenses.
