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Apple's Shift: Is "Good Enough" the New "Next Big Thing"?
29 Jan
Summary
- Apple transitions from selling dreams to managing a customer base.
- Services now provide a significant portion of the company's profit.
- AI is the next frontier, but Apple's strategy remains uncertain.

Apple appears to be transitioning from a company that once promised an exciting future to one that focuses on managing its established user base and recurring revenue streams. This shift is evidenced by its increasing reliance on its services division, which generated $82.3 billion in gross margin dollars in fiscal 2025 with a remarkable 75.4% gross margin.
The iPhone, once a revolutionary product, is now likened to an operating system, ensuring customer retention and ongoing monetization through upgrades and bundles. Despite strong sales for premium iPhone models, analysts question whether this reflects renewed consumer appetite or a late-cycle surge, especially with rising costs and a choppy global smartphone market.
China, a formerly crucial growth market, saw a 4% decline in net sales in fiscal 2025, primarily due to lower iPhone sales, despite promotional discounts. This highlights increasing pressure in a competitive premium market and the overall stagnation of the smartphone sector.
Looking ahead, artificial intelligence (AI) is identified as a potential next interface layer and a new growth engine. However, Apple's AI strategy, including a multiyear deal to use Google's Gemini models for Siri, has prompted concerns about dependency on rivals rather than owning core capabilities.
While Apple's stock performance has shown volatility, the market is debating its valuation, with some seeing a steady, recurring revenue model deserving of a higher multiple, while others highlight risks associated with regulatory scrutiny on its services and an aging core product category. The company's success now hinges on maintaining customer lock-in and finding its next significant innovation.




