How is Salesforce using AI in its legal department?

Salesforce is developing AI agents that can make decisions and complete multi-step tasks with reduced human oversight, integrating them into legal and compliance functions.

Will AI replace lawyers in in-house legal teams?

Experts believe AI will augment lawyers' capabilities, creating new skill demands and shifting the nature of legal work rather than replacing professionals.

What impact is AI having on law firms vs. in-house counsel?

AI is expected to shift more routine tasks like discovery and due diligence to in-house teams, allowing outside counsel to focus on strategic advice and complex litigation.

Home / Business and Economy / AI Agents Revolutionize Legal Work

AI Agents Revolutionize Legal Work

9 Dec

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Summary

In-house legal teams are adopting generative AI for efficiency.
Salesforce uses AI agents for decision-making and task completion.
AI is shifting work from outside counsel to in-house teams.

In-house legal departments have begun integrating generative artificial intelligence, recognizing its capacity to enhance the speed, quality, and cost-effectiveness of legal operations. This adoption is particularly impactful for tasks like contract review and litigation support, with early adopters experimenting to refine their use of the technology.

Companies like Salesforce are at the forefront, developing "AI agents" designed for autonomous decision-making and multi-step task completion. Their legal teams are also instrumental in building ethical guardrails and controls into these systems, ensuring human wisdom remains integrated and AI reliability is continuously improved.

The evolving capabilities of AI are poised to reshape the division of labor between in-house legal teams and external counsel. Experts anticipate that tasks such as discovery and due diligence will increasingly be handled internally, allowing outside firms to concentrate on more complex strategic advice and litigation.