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AI Sparks Bank Job Cuts: A 'Huge Cultural Shift'
30 Nov
Summary
- AI will reduce the number of people needed in banking.
- Cybersecurity risks are a growing concern with AI adoption.
- Young people may face fewer job opportunities in the sector.
Artificial intelligence is poised to significantly reduce staffing needs within the banking sector, according to a senior executive at Santander UK. Jane Galvin, head of corporate clients, indicated that a 'huge cultural shift' is underway as AI increasingly handles administrative functions, leading to fewer employees being necessary.
While AI adoption streamlines processes like credit decision-making, Galvin stressed the importance of maintaining a 'human touch.' She acknowledged that while some jobs will diminish, new positions will emerge due to the technology. However, she also highlighted significant challenges, including the rapid pace of change and heightened cybersecurity risks, citing recent major cyberattacks in the UK as cautionary tales.
Beyond job displacement, other industry figures express concerns about the impact on accessibility and opportunities for younger generations. Nick Quin of Link worries about millions being left behind, while Julian Wells of FinTech North fears a long-standing problem for graduates entering the sector. The rapid integration of AI presents both opportunities and considerable challenges for the future of banking.
