Kayo App Update Sparks Fan Outrage Over Glitches

Sport streaming service Kayo is under intense criticism after a recent app update caused numerous technical failures for its users. Fans have flooded social media with complaints detailing constant crashes, buffering issues, and games that do not load or complete. Many describe the service as virtually unwatchable, a situation made worse by recent price hikes and a perceived lack of effective customer support. Viewers have noted that the streaming quality has become blurry and unreliable, even with stable internet connections. The frustration is amplified by the fact that these issues arose after a significant price increase, with some subscriptions costing nearly $50 per month. Users have also expressed disappointment with Kayo's customer service, citing the use of AI-generated chatbots that provide scripted, unhelpful responses. Some reports indicate that the new app version on platforms like PS5 is performing poorly, with delayed viewing options preventing fans from seeing the end of games. This controversy follows a period of increasing subscription costs, with the premium plan rising to $45.99 monthly just before the 2026 season. Kayo and its parent company, Foxtel, have attributed price adjustments to the escalating costs of sports rights and ongoing investments in coverage and technology.